Yuletide Village Inclement Weather Ticketing Policy
Overview
Yuletide Village — Season of Lights is an outdoor winter event held rain or shine, and the safety of our guests and staff comes first. When weather or grounds conditions keep us from opening, ticket holders for that date receive an automatic refund.
All 2026 tickets are date-specific and valid only for the operating date printed on the ticket. The 2026 season runs Fridays and Saturdays, November 27 through December 19.
Full-Day Closures
Yuletide Village will not open on an operating date when any of the following conditions apply. All tickets for that date will be refunded automatically. Guests are encouraged to check social media announcements and operating status on the web site before traveling.
- Travel advisory. A Warren County Sheriff Level 3 Snow Emergency is in effect at any time on the operating day before gates open.
- Grounds and parking conditions. Rain, snowmelt, freezing and thawing, or standing water leave the parking field, pathways, or grounds unsafe for guests, vehicles, or staff.
- Other hazardous weather. High winds, extreme cold, significant snow/ice accumulation, or any other condition management determines is unsafe.
Decision Timing and Announcements
We will announce any full-day closure two hours prior to opening on the operating day. If conditions worsen after that time but before gates open, we may still close, and the same automatic refunds apply.
Closure announcements will be posted on:
- The Yuletide Village website
- Yuletide Village Facebook and Instagram
- Email to all ticket holders for that date
If no closure is announced, the event is open. Please check before you leave home.
Refunds & Exchanges
Refunds for weather closures are issued automatically. Guests do not need to contact us.
- Refunds cover the full ticket price. Service fees will not be refunded.
- Refunds return to the original payment method within 7 to 10 business days of the closure.
- Parking, add-ons, and other items purchased with the ticket order for the closed date are refunded the same way.
- Purchases made on-site (food, drink, and vendor merchandise) are not covered by this policy.
Ticket exchanges will be allowed for no fee when the Warren County Sheriff issues a Level 2 Snow Emergency. Guests will need to request ticket exchanges via the Big Tickets Customer Support Portal available at www.bigtickets.com/support/yuletide/2026.
When the Event Is Open
Yuletide Village is held rain or shine. If the event is open, no refunds are issued for weather, including cold, rain, or light snow, or for guests who choose not to attend.
Guests who would rather come on a different night may exchange their tickets once per order to another 2026 operating date, up to opening time of their original date, subject to availability. Exchanges cannot be made for dates that have already passed.
Management Discretion and General Terms
All decisions to open, delay, or close are made by Yuletide Village management and are final. Guests are responsible for their own travel decisions and for checking conditions before leaving home.
Yuletide Village is not responsible for travel, lodging, or other costs guests incur in connection with a closed or shortened operating date.
Short Version for the Ticketing Page and FAQ
Weather Policy
Yuletide Village is held rain or shine, and tickets are valid only for the date purchased.
If we close for the day due to weather or unsafe grounds, a Warren County Level 3 Snow Emergency, or unsafe operating conditions determined by management, your tickets will be refunded automatically. We will announce closures two hours prior to opening on our website, social media, and by email.
Can’t make it on your date or don’t want to brave the elements? Exchange once, up to opening of the dated ticket, subject to availability. Tickets are otherwise non-refundable.